Brookfield Zoo Sensory-Friendly Family Room and New Resource Center for Guests with Autism and Other Disabilities

Indoor Activities

The Chicago Zoological Society (CZS), which manages Brookfield Zoo, announced today that they are opening of a sensory-friendly family room as well as a new inclusion resource center at its Hamill Family Play Zoo that will help to make every family’s trip to the zoo a positive and inclusive one!

The new low-sensory room offers a quiet environment for children who may need a break from the potentially overstimulating environment of a day at the zoo. The room includes fidgets and other sensory-support materials, comfortable seating, blackout curtains, dimmable lights, and access to Wi-Fi. It is a safe and convenient place to deescalate before children and families return to their zoo visit.

Separately, the newly renovated resource center near the entrance of the Hamill Family Play Zoo provides useful information and tools to enhance a visit, including visual schedules, social stories, magazines, and noise-reducing headphones that are available to check out.

“Brookfield Zoo is committed to providing a positive, innovative, and meaningful experience for all of our guests,” said David Becker, senior manager of learning experiences for CZS. “We’ve developed the “Zoo for All” initiative to ensure the inclusion of children, adults, and families of all abilities in the activities offered at Hamill Family Play Zoo and throughout the entire zoo.”

In addition, CZS hired an inclusion specialist, Lauren Reeder, who works with staff and volunteers to help them build the confidence and skills necessary to interact with and facilitate programs for individuals with disabilities. She also evaluates daily activities to ensure that all of the programming is inclusive for guests. Reeder, whose office is located in the Hamill Family Play Zoo, is available to families to help facilitate the unique and individual needs of a child or family member with a disability.

“We’ve had an amazing response from families who have visited the Hamill Family Play Zoo and seen the new spaces,” said Reeder. I’ve had parents say the addition of the sensory-friendly family room and resource center make them feel welcomed. And, even if they never use them, knowing they are available, conveys a strong message that the zoo cares for all of its guests.”

Brookfield Zoo will host three open house events of Hamill Family Play Zoo’s new features on March 17, April 12, and April 22. The open houses will include family-friendly events as well as opportunities to learn more about the “Zoo for All” initiative and programs at the exhibit, experience the new areas, and meet the play program staff, including the new inclusion specialist. Space is limited and reserved for families with children with disabilities.

To register and to access additional information on the zoo’s accessible amenities, visit

The Chicago Zoological Society has long been committed to ensuring full accessibility and providing a welcoming environment for everyone at Brookfield Zoo. In addition to the recent renovations at Hamill Family Play Zoo, CZS also offers multiple programs that train individuals with disabilities for employment and volunteer opportunities, continually works to create inclusive opportunities within current programs, and makes a concerted effort to make its grounds, pathways, buildings, exhibits, and programs accessible to all zoogoers.
Funding for the new additions at Hamill Family Play Zoo was made possible in part by a two-and-a-half-year grant awarded by the Institute of Museum and Library Services. The funding will also support upcoming strategic initiatives focused on enhancing the exhibit’s messaging, educational programming, and public resources available to children, teens, and adults with intellectual and developmental disabilities and their families.

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